Emergency Communications Center Dispatch Services

Mayo Emergency Communications Center provides other emergency communication services including:

Northwest Airlines emergency calls
Northwest Airlines in-flight staff contact the Emergency Communications Center (ECC) when a passenger has a medical emergency. The call is transferred to a transport nurse or emergency medicine specialist who provides instructions for patient support.

LifeLine Alert
When LifeLine customers need medical assistance, they press a button on a bracelet or necklace, which connects to the Emergency Communications Center. The communications technician determines the appropriate response.

Incoming ambulance and aircraft patient reports
Ambulance and medical aircraft crews radio the Emergency Communications Center with status reports on patients coming to Saint Marys Hospital, part of Mayo Clinic in Rochester, Minn. Communications technicians quickly can link them to an emergency room consultant when necessary.

Flight following
The Communication Technicians maintain contact with emergency medical helicopters dispatched to help ensure that industry and federal safety standards are met.

Mayo Clinic Preferred Response team based in ECC, with resources available and shared with ECC in determining transport arrangements.